January 11, 2024 @ 7:30 am - 12:00 pm
Location
MCA-Omaha Training Room
7561 Main Street, Suite 408, Omaha, NE, 68127
Schedule
7:30 AM Breakfast
8:00 AM – 12:00 PM Customer Service Session
Customer Service Session
(8:00 AM – 12:00 PM)
Why focus on great customer service? Is it for me? Who are the most important people? We will explore indifference, communication, first impressions, perception, and rapport. The class will then review expectations, how to be proactive, tools for working with difficult customers, and finally spend some time practicing the skills on how to communicate with customers and making a customer service plan.
About the Speaker
As a former MSCA leader, lifelong advocate for the trades, and one of the most genuinely kind people out there, Woody Woodall is hard to miss in this industry! Woody spent 45 years working his way through every job title in mechanical contracting. He’s served on countless committees, taught apprentices of his own, and even served as the National Chairman of MSCA. Woody now spends his time traveling the country presenting service seminars to train the next generation.
Questions? Contact Ali at 402.592.3330.
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This event has reached maximum capacity. Please contact Ali for additional information.